Shipping Policy

All items on our website are handmade to order from our Wirral based studio. All orders will take up to 21 working days to be handmade. Postage & packaging is free and will be sent to you by Royal Mail first class signed for. 

We also ship worldwide. If you are ordering from outside of the UK, please allow an extra 7-14 days for shipping, however at peak times this can take a little longer. Shipping will cost customers outside of the UK £15.

If you need an item of clothing by a certain date please contact us via email or Instagram prior to purchasing and we will be happy to assist you further. 

Return & Exchange Policy

Please note that due to recent changes in duty, delivery and handling charges, we no longer offer refunds or exchanges on purchases made outside of Europe.

 

All non-custom or altered items can be returned or exchanged within 14 days of receiving. If your exchange requires new custom sizing or new custom colours, this will need to be re-ordered through the website. If a returned item appears to have been worn or damaged unfortunately we will not be able to issue a refund. If you would like to return an item please send us an email or contact us through instagram where we can advise you on how to make a return. 

Please note our postage & packaging is free but if an order is returned/exchanged by a customer any postage charges will have to be paid for by the customer.

Email: molbythelabel@gmail.com

Instagram: @molbythelabel